At bingoplis, the privacy of every player in the Philippines matters. This Privacy Policy explains what personal information we collect when you use our platform, how that information is used, and the steps we take to keep it secure. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, please reach out to our support team using the contact details in the footer of this page.
A clear breakdown of the personal data bingoplis handles — and the purpose behind each type.
When you register on bingoplis, we collect your full name, date of birth, email address, and mobile number so we can create and manage your account securely. Date of birth is verified to ensure all players on the platform meet the minimum age requirement applicable under Philippine regulations. Your mobile number is used to send account-related notifications and, where you opt in, promotional updates. We may also request a government-issued ID during the verification process to confirm your identity and prevent fraudulent account creation. All identity documents are stored using encrypted protocols and are accessible only to authorised personnel with a legitimate operational need.
To process deposits and withdrawals in Philippine pesos, we collect transaction references, payment method identifiers (such as your GCash or Maya account name), and transaction amounts. We do not store full card numbers or complete mobile wallet credentials on our servers — payment processing is handled by regulated third-party payment providers operating under applicable Philippine financial regulations. Transaction records are retained for the legally required period to meet our obligations under anti-money laundering rules and to resolve any payment disputes that may arise. If you contact support about a payment issue, our team may review relevant transaction data to identify and resolve the problem efficiently. You can request a summary of your transaction history by contacting support directly.
We collect data about how you interact with the bingoplis platform, including the pages you visit, the games or markets you engage with, bet amounts, and session duration. This information helps us improve platform performance, personalise your experience, and identify any unusual activity that may indicate a security concern or a potential responsible gaming issue. Usage data is also used in aggregate, anonymised form to understand broader player trends and improve the range of sports and casino-style entertainment available on the platform. We do not sell individual usage profiles to third parties under any circumstances. Where usage patterns suggest a player may benefit from responsible gaming support, our team may reach out proactively with information about available tools.
When you access bingoplis through a browser or the mobile app, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and general location region (province or city level, not precise GPS coordinates). This data is used to ensure the platform loads correctly on your device, to detect and prevent unauthorised login attempts, and to maintain the overall security and stability of the service. IP addresses may be used to verify that your account is being accessed from the Philippines and to flag access patterns that are inconsistent with your normal usage. We do not build detailed location profiles or track your physical movements at any time. Technical data is retained only for as long as it is operationally necessary.
When you contact the bingoplis support team, we retain a record of the conversation — including any information you share — so that we can follow up effectively and maintain a consistent service history for your account. Support interactions may include your name, account details, the nature of your query, and any documentation you provide to support your request. These records are used solely for resolving your query, improving our support processes, and complying with any regulatory obligations that require us to document customer communications. We will never use support communication data for unsolicited marketing purposes. If you would like a copy of your support interaction history, you can request this through the same support channel.
bingoplis uses essential cookies to keep your session active while you are logged in and to remember your platform preferences between visits. We do not use third-party advertising cookies or behavioural tracking cookies that monitor your activity across other websites. Session cookies are deleted automatically when you close your browser, while preference cookies may persist for a set period to avoid you having to re-enter your settings on each visit. You can manage or clear cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. Our use of cookies is limited to what is strictly necessary for the platform to operate as intended and to provide you with a smooth experience on mobile and desktop.
Under applicable Philippine data protection regulations, you have meaningful rights over the personal information that bingoplis holds about you. These rights are not just legal formalities — we are genuinely committed to honouring them promptly and transparently whenever you choose to exercise them.
To exercise any of the rights listed here, contact our support team using the email address in the footer. We will acknowledge your request within a reasonable timeframe and aim to resolve it fully as quickly as operationally possible. In some cases, we may need to verify your identity before acting on a request to ensure we are responding to the correct account holder.
See the FAQ Responsible GamingYou can request a copy of the personal data we hold about your account at any time, including the categories of data and the purposes for which it is used.
If any information we hold about you is inaccurate or out of date, you have the right to request that we correct it without undue delay.
You may request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our legal obligations and regulatory retention requirements.
You have the right to object to certain types of data processing, including the use of your data for direct marketing communications from bingoplis.
We keep your information only for as long as necessary, share it only when required, and protect it with industry-standard measures.
bingoplis does not sell your personal information to any third party, ever. We share data only in three limited circumstances: with regulated payment service providers who need it to process your transactions, with identity verification partners who help us meet our legal know-your-customer obligations, and with regulatory authorities when we are legally required to disclose information under Philippine law. All third-party partners who receive any portion of your data are contractually obligated to use it solely for the stated purpose and to apply data protection standards equivalent to our own. We do not share your data with advertising networks, data brokers, or any party whose purpose is commercial profiling.
Personal data is retained only for as long as it is necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory obligations in the Philippines. Account data is kept for the duration of your account's active status and for a defined period after account closure as required by financial regulations. Transaction records are retained in line with anti-money laundering record-keeping requirements. Communication and support records are retained for a reasonable operational period and then securely deleted. When data is no longer required, it is disposed of using secure deletion methods that prevent recovery or reconstruction.
All data transmitted between your device and the bingoplis platform is protected using SSL/TLS encryption, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Stored data is held in access-controlled environments with role-based permissions, meaning only staff with a legitimate operational need can view specific categories of data. We conduct regular reviews of our security infrastructure and apply patches and updates promptly to address emerging vulnerabilities. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities within the timeframes required by law. We strongly encourage all players to use a strong, unique password for their bingoplis account and to enable any additional account security features available.
If you want to access, update, or delete your data, or if you have any question about how bingoplis handles your personal information, our support team is ready to help Filipino players every day. You can also visit our FAQ page for quick answers.